How to Cancel a 2nd Facebook Profile Once Under Review?
In today's digital earth, online reviews on social media sites like Facebook tin exist pivotal for your business. Fake and negative reviews can practice catastrophic damage to your online reputation—which is why information technology is critical to know how to remove a bad review on Facebook.
To hide or remove a bad Facebook review from your business page, you lot tin:
- Report the review if information technology violates Facebook's customs standards,
- Report the reviewer as a fake account, or
- Turn reviews off completely past navigating to your page'southward settings, clicking Templates and Tabs, and toggling Reviews to "off."
At Minc Law, we frequently help our clients deal with negative online reviews and publicity. We have extensive experience eliminating and removing damaging online reviews every bit quickly and efficiently equally possible, without drawing unwanted attending or worsening the situation.
In this article, we discuss how to report a faux Facebook review, what circumstances constitute a violation of Facebook'southward customs standards, how to respond to bad reviews, and how to disable reviews from your Facebook business relationship entirely if necessary.
How to Report Fake Facebook Reviews
Every bit ane of the virtually popular social media channels in the earth, Facebook is extremely susceptible to social media defamation, including imitation reviews. Disgruntled customers, competitors, or even bored social media users may find it all likewise like shooting fish in a barrel to create an anonymous account and assault your brand with fake and misleading reviews.
Video: What to Do If You lot Are the Target of Social Media Defamation
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Thankfully, every bit a concern possessor, y'all have recourse. Below, nosotros explain how to recognize, report, and remove bad reviews below.
How Much Damage Tin can a Fake Facebook Review Practise to Your Reputation?
Every bit a business in the digital age, your online reputation cannot be understated. And reviews of your business are quickly becoming 1 of the most influential pieces of word-of-oral cavity marketing that potential customers cheque to make up one's mind whether to do business with y'all.
In fact, ninety% of customers who researched a business concern online cited positive reviews as a gene in their eventual decision to buy the production.
But merely as positive reviews can influence customers to purchase, negative reviews (even fake ones) tin accept a devastating effect on your concern. According to i 2018 Reviewtrackers report, 94% of respondents stated that an online review has convinced them to avoid a business organisation.
Since most internet users will not exist able to spot a false review, a fake negative review of your business has the potential to do lasting damage to your business and bottom line.
How Do You Report a Fake Facebook Review?
More often than not, there are iii ways to study reviews:
- Study the review as a member of the general public;
- Study the review through your Facebook business page; or
- Written report the reviewer as a fake account.
Regardless of the reporting selection you choose for a fake review, be aware that Facebook generally does not remove reviews unless they contain words or a comment. And then if a reviewer simply left a one-star review or rating without comment, you demand to comment on it yourself before reporting that review. Otherwise, your report will be ignored.
Option one: Report Facebook Reviews as a Member of the General Public
On every review, there are three dots in the top right corner. Click those dots to get started. Press the last option, titled either "find support" or "report recommendation."
You tin and so send a report based on your recommendation.
If you reported the review for a customs standards violation, Facebook's administrators volition offset confirm that to be the case. If they agree with your assessment, they will remove the post.
Option 2: Report Facebook Reviews Through Your Facebook Business Page
The 2d way to report a Facebook review is to report it as a business concern owner through your business page portal.
This reporting process is the same as Pick ane above, except that you are reporting it as the business concern owner. Simply click the three dots in the top right corner of the review, select "notice support" or "study recommendation," and select the reason for reporting the mail service.
Selection three: Report the Reviewer equally a False Account
Finally, when individuals post fake reviews, they sometimes create false accounts to do and then. Facebook's community standards exercise non allow fake accounts, so reporting the account is another mode to have the review removed.
If you have reason to believe the reviewer is using a imitation account, y'all tin can report the user's account as fake.
To study a false Facebook account, simply:
- Navigate to the profile of the fake account,
- Click under the cover photo and select "Find support or report contour," and
- Follow the on-screen instructions for fake accounts to file a report.
Reporting a simulated Facebook account is an effective way to not just combat internet defamation but Facebook sextortion as well.
When Will Facebook Remove Imitation Reviews?
Facebook will remove simulated reviews when the review team confirms that the review is completely unfair, or if it contains ane of the following types of content that constitutes a violation of Facebook'south community standards.
Violence & Criminal Behavior
Facebook removes language that incites or facilitates serious violence. Posts that fall under this category include statements with a credible threat to the public or personal safety or those that coordinate damage or publicize a crime.
Groups or individuals that are involved in terrorist action, organized criminal offence, murder, or human trafficking are also banned from having a Facebook presence.
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While Facebook does allow users to share experiences and raise awareness of issues such as self-harm or suicide, the platform does not let posts in commemoration or promotion of these ideas. Posts about exploitation (sexual or otherwise) and bullying or harassment are likewise expressly prohibited.
Facebook likewise removes content that reveals personally identifiable data and fiscal, residential, or medical information that could lead to physical or financial damage.
Objectionable Content
Facebook agrees to remove content that would be considered objectionable and disturbing to a reasonable audience. Content Facebook defines as objectionable includes hate speech, vehement and graphic content, adult nudity and sex, and sexual solicitation.
Integrity & Authenticity
Misleading and inauthentic behavior is also discouraged by Facebook. Users are required to create accounts in their own name, not a pseudonym or fake identity. Spamming, cyberattacks, spreading false news and manipulated media, and misrepresentations of identity are too banned.
Respecting Intellectual Property
While posters own the content they post on Facebook, that content tin can be removed if it violates some other person's intellectual property rights (ex. copyright infringement). Posting content that violates copyrights, trademarks, and other legal rights are prohibited in Facebook's Terms of Service.
Content-Related Requests & Decisions
Finally, Facebook removes accounts if the user requests the removal of their own business relationship, or if a deceased user's immediate family member or executor requests the account's removal. Incapacitated users' accounts can also be removed at the request of an authorized representative.
Additionally, Facebook will comply with requests for removal of an underage business relationship, government requests for removal of kid abuse imagery, or legal guardian requests for removal of attacks on unintentionally famous minors.
How Can You Tell if a Review on Facebook is Faux?
Reporting a fake review or faux profile is only useful if you accept a way to tell if the review is false in the first place. For this purpose, it is helpful to go along detailed business records so that yous tin consult your client database or transaction records when a negative customer review does appear on your Facebook folio.
Does that negative review come from an business relationship username that matches or closely resembles an existing customer? Practice y'all accept a customer complaint "on file" that seems to lucifer the events recounted in the review? If so, perhaps a reply with deft customer service skills can resolve the consequence.
If the review does not appear to align with whatsoever of your business records, it may indeed be simulated. In that case, bank check the user's contour. Look for the following blood-red flags indicating a false online review:
- Was the account created on the same day as—and manifestly for the sole purpose of—the review itself?
- Is the account username a play on words, such as "Seymore Butts"?
- When a reverse paradigm search is conducted of the user's profile picture, was information technology clearly copied from somewhere else?
- Is the language of the review riddled with grammatical errors or inaccurate descriptions of the service or product your business organisation provides?
How to Remove a Bad Review on Facebook
While some negative Facebook reviews are fabricated past bearding posters with faux accounts, not all bad reviews are necessarily simulated ones.
As a local business concern possessor, it is of import to understand your options when presented with a negative and potentially harmful review that you cannot evidence is faux.
When Tin You Not Remove a Bad Review on Facebook?
By and large, Facebook volition not remove a negative review unless it is a flagrant and/or obvious violation of Facebook'southward community standards.
In all other cases, Facebook volition well-nigh probable not take down the review. The review will remain connected to your page unless you accept action through i of the steps below, or the writer removes the review themselves.
How Do You lot Remove a One-Star Rating on Facebook?
In that location are normally only three ways to deal with a 1-star review on Facebook:
- Convince the original poster to remove it, either voluntarily through customer service response, or involuntarily through litigation;
- Written report the post to Facebook and ask them to remove it for a violation of the community standards; or
- Encourage actual customers and clients to post positive reviews, which will improve your rating.
Even if a negative review has not been posted, we recommend that all businesses proactively obtain as many positive reviews as is ethical and practical for online reputation management purposes. Later all, the more than positive reviews your business organization has, the less of an impact a negative review will make on your online reputation.
Online Reputation Management Fact: Online reputation management (ORM) is a set of strategies and tools that enables individuals and businesses to take direct control over the search results that appear when someone Googles their name. ORM may exist the right option for yous if negative online content about you is newsworthy, related to a serious crime, or viral.
How to Remove a Bad Rating on Facebook Marketplace
Many Facebook users sell items on Facebook Marketplace, a mutual space run by Facebook where users tin can purchase and sell items from each other. Facebook Market is not the same equally individual business pages, but negative product reviews can still plague sellers on that part of the platform.
You tin can report a review on Facebook Marketplace by clicking on the 3 dots in the upper correct corner of the review. Click "Report Review" and follow the on-screen prompts to report the reasons for the reviewer's violation of the Facebook community standards.
Who Exercise You lot Contact at Facebook to Remove a Bad Review?
Unfortunately, there is no one to contact to report a negative review virtually your business concern.
As noted to a higher place, all reports must start by clicking on the three dots at the top right of the review and filing a report. Facebook'due south administrators will review the written report and decide whether to remove the bad Facebook review if information technology does violate their community standards.
Responding to Bad Facebook Reviews
When your business is faced with a negative review online, it can be tempting to fire back with a heated response. But ofttimes, responding to a review tin can do more than harm than expert.
Below, we provide data on how to respond appropriately, when yous should refrain from responding at all, and other ways to deal with a negative review.
How Can You Reply Appropriately to Negative Facebook Reviews?
When your business receives a negative review, it is sometimes appropriate to respond with a courteous annotate. After all, many reviews are based on unrealistic expectations or inaccurate assumptions about your business organization that can be resolved with quality customer service.
While we exercise not always recommend responding to a bad Facebook review (encounter below), keep the following tips in mind when you do respond:
- Be non-confrontational. Resist the urge to be defensive; instead, acknowledge the client'south concerns.
- Be sympathetic. Even if the complaint is unfounded, evidence compassion for the person who is upset. If applicable, assure them that the issue is beingness addressed and/or resolved.
- Exist timely. Most users expect a brand to respond within a few hours, so endeavour to transport an advisable response equally soon as possible.
- Keep it concise. Stay short and sweet—and effort to motility the conversation offline as soon as possible. Invite the commenter to electronic mail your customer service department or transport you a individual message to continue the substitution.
The fundamental to appropriate review response is to demonstrate the right balance of compassionate, courteous, and informational.
When Should Yous Not Respond to Negative Facebook Reviews?
In many situations, nonetheless, it is not appropriate to respond to a negative review. If your local business organization is non in an manufacture that relies on a high volume of reviews (such as nutrient, retail, travel, etc.), it may non be worth your while to respond.
In some circumstances, a bad response volition only worsen the situation. Sometimes, interacting with a negative review will simply draw more than attending to it, since many platforms display reviews that accept more than comments and responses first.
And responding to a negative review also decreases the chances that Facebook will remove it for a violation of its community standards afterward. When platforms similar Facebook evaluate a removal request and see responses, they tend to assume that the business organization has already dealt with the issue and no farther activity is needed.
How Do You Bargain With Negative Comments on Facebook?
Some negative reviews on Facebook come from genuinely dissatisfied customers. However, other posters are unreasonably malicious. In those cases, it is near often the best course to spend your energy trying to block, written report, and hide that review from the public centre.
Block the Poster
If you know the poster is not acting in skilful faith, the simplest course is to block them. To block a user, just click the three dots side by side to their contour and select "block." If a user is blocked by you, they cannot see you or your posts, and you lot cannot come across them.
Depending on the issue at hand, you tin instead choose to "Hide ALL," which will foreclose you from seeing the user'south posts without blocking them. In that instance, the user tin withal run into you, simply y'all will not encounter them.
Report the Poster
You can also report the malicious user by selecting the three dots next to their profile and clicking on "Find support or report profile."
Then, select a reason for reporting the user.
Depending on the feedback you give, y'all may also be asked to submit a separate study to Facebook.
Hibernate the Annotate From the Post
If the content in question is a comment on your own mail service, you have the option to hide the comment from continuing to appear.
The user will not know the comment was hidden, but other Facebook users will no longer exist able to run into it.
Can you lot Delete Comments on a Facebook Business Page?
As a business concern possessor, you as well have the option to delete the comment. Of course, unlike hiding the comment, choosing to delete it means that the commenter will know it has been removed.
Facebook also contains settings that permit business owners to filter and moderate comments. Turning on these settings permit you to:
- Moderate and approve all comments,
- Select historic period restrictions for posters,
- Determine posters' tagging ability,
- Gear up a profanity filter, and
- Select certain words to be blocked from the folio.
To alter these settings, go to your business folio and click "Settings" in the left column.
And so, adapt the various page settings to match your preferences.
Can You Block Someone From Leaving a Review on Facebook?
By following the steps listed above, you can cake specific users from being able to interact with your business concern Facebook page in the future—including leaving a review. Simply click the three dots next to their contour and select "block."
Minc Law Defamation Tip: Many business owners are tempted to call a negative review defamatory. However, there is a difference between a bad review and defamation . A negative review that was written by an actual customer describing their real, negative experience with your business is legal and not defamatory. A bad review becomes defamation if the reviewer lies near beingness a customer or lies nigh their experience. For more information about when you tin sue for a negative review, see our article: Tin You Sue for a Bad Review?
How to Turn Off & Delete Facebook Reviews
Unfortunately, Facebook reviews cannot be hidden or blocked the same way comments can. To take action without waiting for Facebook'south administrators, your simplest selection is to turn off your page's reviews altogether.
Where Tin Y'all Turn Off Facebook Reviews in Your Settings?
Some business owners prefer to avoid dealing with Facebook reviews at all. To turn recommendations on or off for your business page, navigate to your page and click 'Settings' in the left-mitt carte du jour.
Click "Templates and Tabs.'
On this page, you lot take the option to toggle the 'Reviews' tap on or off. When this selection is turned off, visitors to your folio will non be able to leave a review.
Why Might You Choose to Turn Off Your Facebook Reviews?
While opting to avoid allowing reviews on your business page is not right for everyone, there are a few situations in which information technology makes more sense to disable reviews than to bargain with the potential for negative publicity.
You may make up one's mind to turn off your Facebook review if:
- You are not very active on Facebook and practice not want to monitor and respond to reviews posted on that platform;
- Yous accept then many negative reviews that information technology would be too much work to have them removed; or
- You have been bombarded with negative fake reviews (or one or 2 that are particularly harmful and problematic).
Why Exercise Reviews Sometimes Disappear From Facebook?
Occasionally, a review will disappear seemingly on its own accord. This disappearance may happen because the person who wrote the review removed it themselves, or the author of the review deleted their business relationship.
In other cases, Facebook'due south algorithm may have removed the review for a violation of the platform's community standards.
Nosotros Can Help Remove Fake Facebook Reviews
Whether fake, malicious, or misleading, a negative review on Facebook can have long-lasting effects on your business and online reputation if left unchecked. It can exist frustrating and time-consuming to effort to remove that review on your own, however.
If you are struggling to respond to an onslaught of fake reviews or find yourself stymied by the roadblocks in Facebook's reporting procedure, nosotros can assist. At Minc Law, we pride ourselves on transparent, cost-effective, and permanent consumer review removals.
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"This is a very special police force firm with a truly noble mission. It emerged considering people, businesses, and organizations are existence viciously hurt on the net. It'due south the only house of its kind and they are very effective."
Shahin Ruyani, July 19, 2021
To acquire more about your options for dealing with simulated or negative Facebook reviews, contact us for a free consultation past calling (216) 373-7706, speaking with a Conversation Representative, or filling out our online contact form.
Source: https://www.minclaw.com/remove-bad-review-facebook/